Sitecore creates human connections between brands and their customers via digital experiences that leverage end-to-end content, seamless commerce and continuous personalisation to enable organisations to thrive in a world, where without a superior customer experience, there is no product.
ChannelAdvisor has been on the front lines of e-commerce since 2001, helping retailers and brands connect with customers, optimize operations and grow sales channels. We’ve grown from a small company in a young industry to an industry leader at the forefront of a global revolution — with thousands of clients and billions of dollars in transactional revenue flowing through our platform every year. And the things that grew to define the ChannelAdvisor brand for nearly two decades— constant innovation, leading technology, proven results and experienced people — are still our guiding principles as we continue to take retailers and brands into the future of e-commerce. We’re here to connect your products to wherever you want them to go, but we’re also here to connect you and your products to whatever comes next. That means being the first to integrate with new channels and new ways of shopping. It means connecting retailers and brands through shared data and insights. It means calming the chaos and helping you track, manage and grow your inventory and scale your business. For more information, visit https://www.channeladvisor.com/.
Contentsquare is the Experience Analytics Platform empowering brands to deliver better experiences online.
We’re on a mission to give every team the ability to measure how their actions affect the user experience on a website, mobile and app. Not just the analysts. Not just the IT team. Everyone.
Armed with unique behavioural insights, an intuitive visual interface and a passion for democratising data, Contentsquare has given more than 800 businesses including Suncorp, Telstra, Foxtel, L'Occitane, RM Williams, Cue, Clarins, IKEA, BMW, The Body Shop, H&M, Ralph Lauren and L'Oreal a deeper understanding of customer behaviour online.
Elastic Security is accessible to any user, anywhere. It unifies SIEM and Endpoint Security, enabling SecOps teams to prevent, detect, and respond to attacks by collecting diverse data, performing both automated and analyst-driven analysis, and responding via embedded workflows and automation. Built-in security expertise from Elastic and the community enables the SecOps team to defend against well-resourced adversaries targeting the org’s data or infrastructure
Quantcast is a global advertising technology company and the creators of a new and innovative intelligent audience platform that empowers brands, agencies, and publishers to know and grow their audiences, reaching people in the right place, at the right time. The Quantcast Platform provides real-time insights about consumers and their preferences, while maintaining their data privacy. Quantcast helps publishers and marketers thrive, while consumers benefit. Together, we are powering a free and open internet, for everyone.
Tealium connects customer data– spanning web, mobile, offline, and IoT devices— so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports over 1,200 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. The Tealium Customer Data Hub encompasses tag management, an API hub, a customer data platform with machine learning, and data management solutions that make customer data more valuable, actionable, and secure. More than 1,000 businesses worldwide trust Tealium to power their customer data strategies. For more information, visit www.tealium.com.
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts offering service and support in over 30 languages. Zendesk is headquartered in San Francisco, and operates worldwide with 17 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people see the world through a customer lens.
Our website URL is www.csia.com.au.
CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help.
From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the days of wading through search engine results and spending weeks on research to locate who’s who in the market.
Since its inception in 2012, Matchboard has served 1500 clients as a trusted, independent source for vendor recommendations in the Customer space.